($)
TERMS AND CONDITIONS
The Website and Goods are provided by Coast Fashions Limited, a company registered in England under number 6822210 with a registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods. The website www. shutl.coast-stores.com used for the from 90 minute delivery service is operated for and on behalf of Coast by Eagle Eye Solutions Limited a company registered in England under number 4745717 whose registered office is at 1 The Croft, Elstead, Goldalming, Surrey GU8 6JL.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
The terms and conditions contain the following sections:Part 1 – Information about the Website and the Goods
Part 2 – Buying Goods
Part 3 – Returning Goods
Part 4 – Gift Card
Part 5 – Special terms and conditions relating solely to the from 90 minutes delivery service
Part 6 – General terms relating to our relationship with you
Part 7 – Notices and disclaimers
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website please email us at: help@coast-stores.co.uk
Part 1 – Information about the Website and the Goods
This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.
We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.
You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
- The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
- All sizes and measurements are approximate;
- All Goods are subject to availability - we may not be able to supply your order;
- Any delivery estimates given on the Website or by email are estimates only;
- The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Part 2 – Buying Goods
This Part sets out some terms which apply to your purchase or reservation of Goods from us through the Website.
Part 2 – Purchase
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:
- Adding product to your shopping basket;
- Checkout step 1 – Login details;
- Checkout step 2 – address details;
- Checkout step 3 – payment details; and
- Confirmation of order
Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the staged purchase process in varied.
Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.
On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods. We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch with the exception of from 90 minute orders, whereby payment will be processed upon receipt of your Order.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.
All prices and charges on the Website are in UK pounds sterling (although we provide an indicative price in euros). Delivery charges may apply and these will be displayed in the order process. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: 927570405.
Part 2b – Reservation
You make an offer to reserve Goods for collection in store (your “Reservation”) by completing the staged process on the Website as set out below:
- Selecting the ‘reserve’ option in your shopping basket;- Entering your postcode for the location in which you are placing your order (e.g. home);
- Selecting a store from the five options provided;
- Create a new user account or login as an existing user if you are returning customer; and
- Accept the summary order
Your Reservation does not form a binding contract until your Goods have been collected in store and paid for in full. On receipt of your Reservation, we will send you a Reservation acknowledgement email to the email address which you provide in the Reservation process. This Reservation acknowledgement email will contain your Reservation number, details of the Goods reserved and a delivery estimate. Note that this email is only to acknowledge that your Reservation has been received, and is not acceptance by us of any offers to purchase Goods.
The reservation and collection service is available in stand alone stores only throughout the UK and Ireland. Please take two forms of personal identification e.g. driving license or utility bill and your reservation to the store for collection. Goods reserved will only be held within your nominated store for collection for a period of one working day.
Part 2b – Delivery
We currently offer the delivery options detailed here.
We endeavor to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. Neither Coast nor our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.
Risk of loss and damage of Products passes to you on the date and time of delivery of the Products.
Part 3 – Returning Goods
This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep. Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the returns process in varied.
When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the return slip and enclose this with the items you are returning. Goods must be returned in their original condition and packaging, unworn and unwashed, with all labels intact. This will not affect your statutory rights.
You can, at any time within 28 days of receiving Goods from us (14 days for reduced or sale products) cancel your contract and return any Goods to us.
You must then, within 28 days of receiving the Goods, (14 days for reduced or sale products) return the Goods to us by the following methods:
- Sending them in a securely wrapped parcel to Coast Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT; or
- On UK sales only by returning them with the returns slip to your nearest stand alone store.
We offer a free postal returns service on UK only sales when all Goods purchased are returned. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.
Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email help@coast-stores.co.uk. that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us in the manner specified in the above paragraph.
Nothing under these terms and conditions affects your statutory rights.
Returning Goods to Store (UK & ROI only)
Please note, Paypal orders cannot be returned to stores, please use the free returns label and return by post. If you wish to return items to a Coast store, you must take them within 28 days of dispatch (14 days for reduced or sale products) to one of our UK Coast stores using the dispatch note enclosed in your parcel as your receipt. This facility is not available at any Coast concession or department store or within Europe. The dispatch note must be presented and you will be asked for the reason for the return and whether you wish to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that you return any Goods in their original condition and packaging, unworn and unwashed, with all labels intact.
Click here to find your nearest Coast store.
Please note that items purchased through the ‘from 90 minutes delivery service’ can only be returned to Coast stand alone stores within the UK.
Returning Goods by Post (UK & ROI only)
If you wish to return your goods by post, follow the instructions outlined below:
- Write your name, address, postcode and order number on the returns form.
- Complete the returns form and enclose it with your Goods.
- Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
- The returns address is Coast Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, OX29 5UT.
- Take the parcel (with enclosed returns form) and the dispatch note to the Post Office. The clerk will stamp the proof of posting on the dispatch note which you should retain until you receive your refund.
Please remember to complete the returns form with your returned product(s).
IMPORTANT: All Coast dresses now have a returns tag attached to the outside. Refunds will not be accepted for dresses where this tag has been removed.
Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email help@coast-stores.co.uk that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns form as above. Nothing under these terms and conditions affects your statutory rights.
Part 4 – Gift Card
Once activated, the Coast Gift Card is redeemable for full or part payment of products on our website www.coast-stores.co.uk by entering the card number and the PIN number beneath the scratch off PIN panel, and in Coast stand alone stores, within the UK upon presentation. Gift Cards may not be used in concessions. The amount of your purchase will be deducted from the balance on the card.
Gift Cards may only be used in our stand alone stores within the UK and for online purchases. Gift Cards cannot be refunded, exchanged for cash or vouchers. Please treat your Gift Card as cash, Coast cannot be responsible for lost, damaged or stolen cards and cannot be replaced. The minimum amount to activate or top up a Gift Card is £1 and the maximum card limit is £500. Gift cards can be topped up at any till point in store by informing the sales advisor of the amount to be added. Gift Cards are not for resale. Your Gift Card balance may be checked in store, online at www.coast-stores.co.uk or by phoning Customer Services on 0845 899 1119.
All refunds of goods or services purchased with your Gift Card will be made in accordance with Coast’s refund policy. This does not affect your statutory rights.
Follow the link www.voucherexpress.co.uk/verse/coast in order to purchase a Gift Card online. If you have made a mistake on your order, please ring Customer Services 0845 899 1119 and we will do our best to rectify the problem. Gift Cards expire 2 years from its last use. Any balance remaining will be reduced to nil and forfeited. Gift cards cannot currently be issued or redeemed in the following stores; Arklow, Athlone, Bicester, Cheshire Oaks, Clarks Village, Cork, Drogheda, Dublin Dundrum, Dublin Liffey Valley, Dublin St Stephens Green, Kildare, Newbridge and York outlet.
Coast reserves the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on www.coast-stores.co.uk in relation to gift cards. You should check the terms and conditions posted on www.coast-stores.co.uk periodically to ensure that you are aware of and comply with the current version.
Gift Card Customer Services: 0845 899 1119. Please click this link to be re- directed to our privacy laws.
Issued by: Coast Fashions Limited. Registered office: The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT.
Part 5 – Special terms and conditions relating to the from 90 minute delivery service
In the event that you are eligible for our 'from 90 minute delivery service' and select this option, you will be redirected to the following site operated by Eagle Eye Solutions Limited shutl.coast-stores.com. Delivery charges for products ordered from this site will be charged at a flat fee of £14.99.
The terms and conditions referred to above will apply to an order placed through our from 90 minute delivery service unless expressly stated.
The staged process by which you complete your order through the 'from 90 minute service' is as set out below:
- Adding product to your shopping basket;
- Adding details of any promotional discount that you may be entitled to;
- Selecting the 90 minute delivery option at the checkout. At this point you will be redirected to shutl.coast-stores.com;
- Inserting address details to ensure eligibility, subject to stock and courier availability;
- Confirmation of order and payment through the redirected website.
Any Orders placed through the from 90 minute delivery service will not be detailed under the My Account section of coast-stores.com. Confirmation and email communication will be sent directly from shutl including the ability to track orders via GPS.
Any promotional code must be inserted before you are redirected to shutl.coast-stores.com in order for it to be applied to your Order.
Products ordered are subject to availability and if a product is not available we will provide you with a full refund for that product. A product which is not available will not be included in the contract for a product which is dispatched.
If your full order cannot be fulfilled we will contact you to confirm whether you wish to continue with the remainder of your Order. If you cannot be contacted upon the day that your order is placed we will proceed to fulfill your Order with the stock available.
If you want to return any products to us you must within 28 days of receiving the Goods (14 days for reduced or sale) products return the Goods to us by returning them to a UK stand alone store with your till receipt and your order confirmation email in order to receive a refund or an exchange. No other method of return will be accepted.
We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure you return all Goods to us in their original condition and packaging, unworn and unwashed, with all labels intact.
Part 6– General terms relating to our relationship with you
This Part 6 sets out some general terms that govern our relationship with you and purchases by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.
Part 7 – Notices & Disclaimers
These notices and disclaimers govern your use of our website, www.coast-stores.com.
We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.
Nothing in the above exclusions affects your statutory rights as a consumer.
All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.
You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.
You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).
You may not frame or link to the website or any part of it without our express permission.
The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.
Security & Privacy
We believe shopping at www.coast-stores.com (part of the Aurora Fashions group) is as secure as shopping in store. In addition we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.
We are part of the Aurora Fashions Group and we take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at help@coast-stores.co.uk.
If you are under 18, we require that you inform a guardian or parent regarding Coast privacy policy before ordering online.
Product Information
We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of product on delivery.
Prices are inclusive of VAT. Goods are subject to availability.
No Junk Mail
We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail.
We will only send you marketing messages if you choose to receive them from us or third parties we work with and think you may be interested in hearing from. If you choose to receive our mailings or our partner’s mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from www.coast-stores.com, you can unsubscribe at any time by clicking here and selecting ‘Unsubscribe’. We will never sell your details to an unconnected third party for marketing purposes.
Website Security
When you shop at our website we use a 128-bit SSL encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
What information do we collect and how will we use it?
When you place an order with us we collect certain information which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details.
We will use this information to process your transaction and dispatch your order.
We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
You can choose to sign up for our fortnightly email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.
On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.
For quality control and training purposes, we may monitor or record your communications with us.
We will keep your information for as long as is reasonably necessary for these purposes.
What you can expect from us?
We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.
Other people who might use your information
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.
We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.
We may on occasion notify you by e-mail about changes to our terms and conditions, or other important changes to our website or our service.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.
We will not pass your information to any third parties outside of Aurora Fashions Ltd, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.
Updating your personal details
We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by clicking here to log in and update your details.
You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).
Cookies
In order to improve your experience when shopping on the website we use cookies.
A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again.
Cookies are stored in order for us to continually improve our website and provide a better on-line shopping experience for you. They are mainly used for marketing purposes.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you will not be able to shop on our website.
And lastly
This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email help@coast-stores.co.uk
