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FAQs

FAQs

  • FREQUENTLY ASKED QUESTIONS

  • Q. How do I shop online?

    A. Simply select an item from anywhere on this site, choose your preferred colour and size then add to your shopping basket. When you have finished shopping follow the checkout procedure.

  • Q. How can I pay for my order?

  • A. You can pay by Mastercard, Visa, Domestic Maestro/Solo, Visa Electron, Maestro, JCB, Visa Delta, American Express and Diners. We also accept Paypal payments.

  • Q.How much do I pay for postage and packing for my order?

    A. The delivery charges for the UK are:
  • Standard delivery: £3.95
  • Next day delivery: £4.95
  • Saturday delivery: £5.95

    The following charges apply outside the UK:

  • Eire: €7.95
  • Europe €15.00
  • US: $10.00

    There is only one delivery charge per order no matter how many items you have in your order.

    We deliver to the following countries:

    Austria
    Belgium
    Bulgaria
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Greece
    Hungary
    Ireland (Eire)
    Italy
    Latvia
    Lithuania
    Luxembourg
    Malta
    Netherlands
    Poland
    Portugal
    Romania
    Slovakia
    Slovenia
    Spain
    Sweden
    United Kingdom
    United States

    Q. Do we deliver to your address?

    A. We deliver to most postal areas in the UK, apart from BFPO addresses. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man may not always be possible.

  • Q. Are there any places where delivery might take longer?

    A. There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.

     

    The below area of the UK are not guaranteed to receive Next Day or Saturday delivery.

    Northern Ireland
    Isle of Man
    Jersey
    Guernsey

    Aberdeen Postcodes:
    AB30,31,33-38,44,45,51-56

    Northen Highlands:
    IV1-28,33-51,55,56.
    PH17-26,43,44.
    FK17-99
    PA20-48,60-78,80-88
    KA27,28
    HS1-9
    KW1-14

    Orkney/Shetlands:
    ZE1-3
    KW15-17

  • Q. Can you deliver to a different address than my billing address?

    A. You can specify delivery address when you place the order.

  • Q. How do I know if you have received my order?

    A. When you make an order you will receive an email from us acknowledging your order. The order acknowledgement will contain your order number and details of the goods ordered. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. When your goods have been picked and despatched to you, your card will be charged and we will send you an order despatch email including details of the product despatched.

  • Q. Can I make changes to my order?

    A. Because we start to process your order as soon as we can after we receive it, we cannot cancel or change your order. If you change your mind after we accept your offer you may return any goods to us for a full refund. We will refund the payment card the price paid for the item on receipt of the returned goods.

  • Q.What happens if I notice that my personal details are incorrect after I have completed the ordering process?

    A. If you realise your personal details are incorrect once you have completed the ordering process please email our customer service team at help@coast-stores.co.uk, ensuring you include your order number.

  • Q.What happens if an item on my order is not available?

    A. If an item you have ordered is unavailable when we come to pick and despatch it you will be informed in the order despatch email that we are unable to ship that item. You will not be charged for that item. We will ship any remaining items that you have ordered. If on receiving the remaining items you decide that you do not wish to keep them then you may return them to us for a full refund. Please see Terms and Conditions  for full refund policy.

  • Q. How can I track my order?

    A. You should be able to track your order within 24 hours of the order despatch email being sent to you.

  • Q. If I have already purchased from the site and wish to purchase again but I need to change my address or other details what do I have to do?

    A. Simply click here to access My Coast and then click the 'My Profile' link to amend your details.

  • Q. How do I use a promotional code?

    A. Add products to your basket in the usual manner then go to Checkout. On the Shopping Bag page, simply enter your Promotional Code in the box provided. The relevant amount will now be deducted from your total.

  • Q. How can I find out what measurements Coast sizes are?

    A. Please click here to view our Size Guide .

  • Q. What if I'm not in when you deliver?

    A. Deliveries will usually be made on Mondays to Fridays between 9am and 5.30pm, unless Saturday delivery is specified. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery.

  • Q. What do I do if the item I ordered is unsuitable or doesn’t fit?

    A. You can return any item you are not completely happy with within 28 days of despatch date (14 days for reduced or sale products). We will refund the payment card the price paid for the item on receipt of the returned item in accordance to our refund policy. Please see Terms and Conditions  for full details. Please see Returns  for details on how to return your order.

  • Q.What do I do if you have not sent me one of the items I ordered and I no longer want the other items?

  • A. If on receiving the other goods you decide that you do not wish to keep them then you may return them to us for a full refund. We will refund the payment card the price paid for the items on receipt of the returned items. Please see Terms and Conditions  for full details. Please see Returns  for details on how to return your order.

  • Q. What do I do if I have received the wrong item?

    A. You should return the wrongly shipped item to us for a full refund. We will refund the payment card the price paid for the item on receipt of the returned item. Please see Terms and Conditions  for full details. Please see Returns  for details on how to return your order.

  • Q. What do I do if the item is faulty?

    A. You should return the faulty item to us for a full refund. We will refund the payment card the price paid for the item on receipt of the returned item. Please see Returns  for details on how to return your order.

  • Q. Can I return an item to a Coast store?

    A. Yes you can go to any one of our Coast stores using the despatch note enclosed in your parcel as your receipt. The despatch note must be presented and they will ask you for the reason for the return and whether you wish to exchange the product or obtain a refund. Unfortunately this facility is not available at Coast concessions in department stores or factory outlet stores. For details of your nearest Coast store click here . Please see Terms and Conditions for full refund policy and for details of how to return your order.

  • Q. How do I get a refund if I return an item by post?

    A. We will refund to the payment card the price paid for the item on receipt of the returned item. You will receive an email confirming the refund has been actioned and your card credited. Please see Terms and Conditions for full refund policy and for details on how to return your order.

  • Q. How safe is shopping on coast-stores.com?

    A. We realise how important it is to securely store any information that you provide. Coast-stores.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

  • Q. How do I create an coast-stores.com account?

    A. At the end of placing your order, you’ll have the opportunity to register with us in order to be able to retrieve your details and chosen delivery address. (Please note that this does not include your payment card details.) You’ll be asked to set up a password to access your account.

  • Q. Where is my nearest store?

    A. Please click here  to locate your nearest store.

  • Q. Can I order from coast-stores.com and collect from a store?

    A. Yes, using our Reserve and Collect service.

  • Q. Do I have to pay for delivery if I am collecting in store?

    A. No, there are no delivery charges with our Reserve and Collect service.

  • Q. Do I pay when I reserve my item(s) or when I collect them?

    A. You pay when you collect your item(s). The prices you will pay will be the price in store on the day you collect and pay for your item(s).

  • Q. Can I use an online offer or discount code when using reserve and collect?

    A. No, online offers and discount codes are not applicable to Reserve and Collect orders.

  • Q. Do I need to register to reserve my item(s) online and collect them in store?

    A. Yes, you do need register to use our Reserve and Collect service.

  • Q. Once I have reserved my item(s) online does someone tell me when they are ready to be collected?

    A. You will receive confirmation via email within 24 hours of reserving your item(s) online to let you know your order is ready for collection. If you choose to give your mobile number you will also receive a confirmation via SMS.

  • Q. How do I collect my items?

    A. Once you have received your reservation confirmation via email or SMS, bring it to the store you have reserved your item(s) at and present it to a member of staff.

  • Q. Is there a charge to have my order sent via SMS to my mobile phone?

    A. No, it’s free.

  • Q. How long will my items be in store for me to collect?

    A. Your item(s) will be available to collect from when you receive your reservation confirmation (via email and/or SMS) until the store closes the following day.

  • Q. Can I choose a collection day to suit me?

    A. Your collection day will always be within 24 hours of placing your reservation.

  • Q. What if only part of my order is available?

    A. We will still reserve the part order for you. You can buy the rest of your order online at coast-stores.com

  • Q. What if items are available in different locations, can I get them sent to the same store for collection?

    A. No, items can only be collected from the store they are reserved at.

  • Q. What happens if I change my mind- can I reverse my reservation?

    A. You can contact the store directly and request the items are no longer held for you.

  • Q. How do I return items?

    A. Take your item to a Coast stand-alone store, along with your receipt, within 28 days of purchase or within 14 days if you purchased a sale item.

  • Q. Can I reserve sale items?

    A. Yes, the price you pay will be the price in store on the day you collect and pay for your items.

  • Q. Is there a maximum number of items I can reserve?

    A. You can only reserve up to 3 items at a time.

  • Q. Why are some items not available on Reserve and Collect?

    A. Some items may not be available in store yet or may be a web exclusive. Our advice is to buy them online so you don’t miss out or keep checking back to see of this piece becomes available with Reserve and Collect.

  • Q. Can I reserve and collect an item if it’s not available in my size online?

    A. No, call customer service on 0845 899 1119 and they will advise you where the item is available.

  • Q. What if there are not any stores nearby that stock my items?

    A. You can shop online at coast-stores.com and deliver direct to an address of your choice.

  • Q. What will my registration details be used for?

    A. We will use your contact details to inform you when you items are ready to collect. We will also contact you for feedback on our Reserve and Collect service. If you want to be the first to be updated with events, offers and the latest news from Coast make sure you are signed up to our newsletter.

  • Q. Where is the Reserve and Collect service available?

    A. The service is currently only available in: Brighton, Kingston, Oxford, Reading, Southampton, Brunswick, Poultry, Regent, Watford and White City. It will be available nationwide soon!

  • Q. What if I don’t hear within 24 hours of placing my order?

    A. Call Customer Services on 0845 899 1119.

  • Q. What if I want to collect my order quicker?

    A. This service takes the pain out of calling your store by allowing you to be in control. If you can’t wait and need to know asap if your local store has your item, then give them a call. Click here for our store locator.

  • Q. Can I use gift vouchers online?

    A. Not at this time.

  • Q. How do I subscribe to a Coast newsletter?

    A. At the top of our homepage, fill in the Newsletter Signup box with your email address then click the arrow.

  • Q. How do I unsubscribe to a Coast newsletter?

    A. If you decide that you no longer want to receive our weekly email newsletters you can unsubscribe at any time. Simply click on the unsubcribe link at the bottom of our email newsletters, or email directly to help@coast-stores.co.uk.

  • Q. Who do I contact if I am interested in working for Coast?

    A. Please click here to view our careers page.