RETURNING YOUR ORDER

Returns

If your order is unsuitable, you can return any items you are not completely happy with by post within 28 Days of receipt. We will refund the payment card the price paid for the item on receipt of the returned items.

Once you decide to return the product, you must not use them and must handle all products with extreme care while they remain in your possession.  When trying on items of clothing, please ensure you handle the product with care, do not use unnecessary force and ensure that you are not wearing any perfume, aftershave or deodorant which may leave a scent or marks on the item.   The goods must be returned to us intact and undamaged. We will not be able to accept the return of any item where there is evidence that these instructions have not been followed.  

Your rights under the returns policy are addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. For further information on this please see our Terms & Conditions.

Your statutory rights are not affected.

Return by Post

If you wish to return your goods by post, follow the instructions outlined below:

1. Write your name, address, postcode and order number on the returns form.
2. Complete the returns form and enclose it with your Goods.
3. Ensure your Goods are in a securely wrapped parcel and place the freepost returns address label on the parcel.
4. Take the parcel (with enclosed returns form) and the despatch note to the Post Office.
5. Please obtain a proof of posting certificate which you should retain until you receive your refund.

Return to the store

Alternatively, you can return your order to any one of our Coast stores using the despatch note enclosed in your parcel as your receipt. The despatch note must be presented and they will ask you for the reason for the return and whether you wish to exchange the product or obtain a refund. Unfortunately this facility is not available at Coast concessions in department stores or factory outlet stores. For details of your nearest Coast store click here.  Please accept our apologies, but we are unable to accept returns from Europe to our stores. You must return by post to the address specified on the delivery note.

International Returns 

1. Write your name, address, postcode and order number on the returns form.
2. Complete the returns form and enclose it with your Goods.
3. Ensure your Goods are in a securely wrapped parcel and place the returns address label on the parcel.
4. Take the parcel (with enclosed returns form) and the despatch note to the Post Office.                                                                                                                

5. Please obtain a proof of posting certificate which you should retain until you receive your refund.