Want style delivered straight to your door? See our fabulous selection of unrivalled delivery options and find out how to return your items stress free.

UK Delivery

Standard delivery - FREE for orders over £100

FREE for orders over £100 and £2.99 for orders under £100

Deliveries will be made within 3-5 working days (excluding bank holidays) after you place your order. Please note that weekends and Bank Holidays are non-working days.

Order tracking will be available and will be sent to you via an email which informs you that the order has left us. You can expect this despatch email to reach you up to 4 working days from placing your order (depending on your selection of delivery type).

Your order can be delivered anytime between 8am and 6pm and a signature will be required on receipt. You will receive a text and email from our carrier to give you a one hour time slot for delivery – this will happen on the morning of your delivery day. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your order. This service is not available in Northern Ireland.

Nominated day delivery - £4.99

CHOOSE YOUR DELIVERY DAY

You can choose to nominate a delivery day of your choice up to 7 days in advance (excluding Sunday). We do not deliver on a Bank Holiday, please be aware of any impending ones when you order. Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking will be available and will be sent to you via an e mail which informs you that the order has left us.

Orders must be placed before 7pm (Monday to Friday) to arrive before 3pm the next day. When orders are placed after 6pm on Friday through to Sunday at 1pm, they will be delivered on Monday. If you order after 1pm on a bank holiday Monday, your order will arrive the following Wednesday.

Once you’ve ordered, you’ll get a confirmation email stating your order tracking number so you can follow your parcel. Our couriers will send you a text message and an email one day before your delivery is due to let you know when to expect your delivery (between 8am and 3pm). If the delivery time stated doesn’t fit with your schedule, just reply to the text message to rearrange at a more convenient time. You’ll need to be around to sign for your parcel, but if we miss you, our couriers will leave a calling card with simple instructions to help you rearrange your delivery.

For the following postcodes, Nominated Day Deliveries will take minimum 2 days to arrive: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3. This service is also not available in Northern Ireland.

Sunday Day Delivery- £4.99

New for 2015! You can now choose to receive your delivery on a Sunday. Please note this excludes Bank Holidays, so please be aware of any impending ones when you order.

Orders must be placed before 6pm on the Friday before in order to arrive on the chosen Sunday.

Once you’ve ordered, you’ll get a confirmation email stating your order tracking number so you can follow your parcel. Our couriers will send you a text message and an email one day before your delivery is due to let you know when to expect your delivery (between 8am and 3pm). If the delivery time stated doesn’t fit with your schedule, just reply to the text message to rearrange at a more convenient time. You’ll need to be around to sign for your parcel, but if we miss you, our couriers will leave a calling card with simple instructions to help you rearrange your delivery.

For the following postcodes, Sunday Day Deliveries will take minimum 2 days to arrive: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3. This service is also not available in Northern Ireland.

Ireland Delivery

Northern Ireland (3-5 working days)

Deliveries will be made within 3-5 working days (excluding bank holidays) after you place your order. Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking will be available and will be sent to you via an email which informs you that the order has left us.

Republic of Ireland (4-5 working days) - €6.50

We usually deliver to Ireland for a single fee of €6.50, regardless of the number of items in the order. You can expect to receive your goods within 3-4 working days of order placement if you order before 3pm. For orders placed after 3pm, please allow 4-5 working days. Signatures are not required and you can specify an alternative delivery address to your billing address.

Republic of Ireland NEXT DAY & NOMINATED DAY DELIVERY - €8.00

You can request to have your item(s) delivered to you the next day or you can choose to nominate a delivery day of your choice up to 7 days in advance (excluding Sunday). You must order by 2pm Monday - Friday to receive your goods the following day. Deliveries are made between 8am and 3pm, though most packages should be delivered by 1pm.

We do not deliver on a Bank Holiday, please be aware of any impending ones when you order. Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking will be available and will be sent to you via an e mail which informs you that the order has left us.

A signature will be required on receipt. You will receive a text and e mail from our carrier to give you a one hour time slot for delivery - this will happen on the morning of your delivery day. If you are not around to take delivery of your parcel, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your goods.

Please note that weekends and Bank Holidays are non-working days.

Rest of the world Delivery

We deliver to the following countries:

Algeria, Argentina, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Mexico, Moldova, Morocco, Netherlands, Pakistan, Poland, Portugal, South Korea, Romania, Slovakia, Slovenia, Spain, Sweden, Thailand, Tunisia and USA

International shipping to Europe costs €15 and is charged on a flat rate basis, regardless of the weight of your order and items purchased. You can expect to receive your goods within 10 working days of placing your order. Countries outside of Europe will incur a $25 shipping cost, regardless of the weight of your order and items purchased.

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Please note that weekends and Bank Holidays are non-working days.

UK Returns

Free returns

Should you wish to return any unwanted item(s), you have 28 days of the dispatch date to return for a full refund. For sale items, please return within 14 days for a full refund. Coast purchases made at a concession in a department store must be returned to the same concession for a refund and are bound by the concession policy of returns, details of which can be found at the back of the concession till receipt.

All goods must be returned in the condition they were sold, unworn and all labels intact. When trying on items of clothing, please ensure you handle the product with care, do not use unnecessary force and ensure that you are not wearing any perfume, makeup or deodorant which may leave a scent or mark on the item. All Coast dresses have a returns tag attached to the outside. Refunds will not be accepted for dresses where this tag has been removed. We will not be able to accept the return of any item where there is evidence that these instructions have not been followed. In the interests of hygiene we do not offer refunds or exchanges on pierced jewellery, unless faulty.

Your rights under the returns policy are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. Click here for full terms and conditions.

UK returns to store - Refunds processed immediately

You can return your item(s) to any of our Coast standalone stores using the Returns Note enclosed in your parcel as your receipt. Refunds are processed immediately, however please note, refunds may take a further 3-5 days to appear in your account depending on your bank. Unfortunately this facility is not available at Coast concessions in department stores or factory outlet stores.

To find your nearest Coast store, please visit coast-stores.com/storelocator.

UK returns by post - Refunds processed within 18 working days

If you wish to return your goods by post, please complete the Returns Note within your parcel. Fill in a returns quantity and reasons code against the item(s) you wish to return. Enclose your completed Returns Note and apply the FREE Royal Mail label to your parcel and take it into your local Post Office.

IMPORTANT: Remember to ask for a proof of postage receipt which you should retain until you receive your refund.

Doddle Store - refunds processed within 3 working days of receipt

Return your item(s) for FREE at any Doddle location. Simply complete your returns note and place it inside with your item(s). You can then take the unsealed package to a Doddle store, and they will print a label and pack it up for you.

You can find your nearest Doddle store at www.doddle.com/locations

Collect + - Refunds processed within 7 working days

You can return your item(s) by Collect+ with drop off points in over 5,000 local stores open early till late 7 days a week.

Simply enclose your despatch note, apply the collect + label to your parcel, take it into any one of the participating stores and you'll get a proof of postage and a code to track your return. Refunds take approximately 7 working days to process on receipt of your items. Please note, refunds may take a further 3-5 days to appear in your account depending on your bank.

Visit www.collectplus.co.uk/coast to find your nearest drop off point.

Ireland returns

Returns from Ireland must be returned by post. Should you wish to return your item(s), please complete the Returns Note within your parcel and fill in a returns quantity and reasons code against the item(s) you wish to return. Enclose your completed Returns Note and take it into your local Post Office. It is advisable to send your unwanted item(s) back using a secure delivery method such as Recorded or Special Delivery.

IMPORTANT: Remember to ask for a proof of postage receipt which you should retain until you receive your refund.

Rest of world returns

Returns outside the UK and Ireland must be returned by post. Should you wish to return your item(s), please complete the Returns Note within your parcel and fill in a returns quantity and reasons code against the item(s) you wish to return. Enclose your completed Returns Note and take it into your local Post Office. It is advisable to send your unwanted item(s) back using a secure delivery method such as Recorded or Special Delivery.

Please note that weekends and Bank Holidays are non-working days.

CUSTOMER SUPPORT

Click here to contact us or send an email to
help@coast-stores.co.uk
for assistance.

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