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FAQs

  • FAQs
  • Delivery
  • Returns
  • Shopping
  • My Account
  • Other
  • Administration Queries

Tab 1

Frequently Asked Questions:

  • Where is my delivery?

  • What shipping options do you provide?

  • I’m having problems making an order

  • How do I return my order?

  • When will I receive my refund?

  • Problems signing in to my account / forgotten password

  • Do you offer Student Discount?

  • Can I change/cancel my order?

  • How do I contact Coast?

Tab 2

Delivery:

  • Where is my delivery?

  • What shipping options do you provide?

  • What are your International shipping options?

  • How can I track my delivery?

  • Why is my parcel missing items?

  • Why has my order been cancelled?

  • Can you deliver to a different address to my Billing Address?

  • Can I change my delivery option after placing my order?

  • Why is my postcode/country not recognised?

  • Will I have to pay Customs and Import Charges?

Tab 3

Returns:

  • How do I return my order?

  • What shall I do with a wrong/faulty item?

  • I sent a faulty item back. When should I expect an update?

  • When will I receive my refund?

  • How do I return without a returns label or paperwork?

  • What can I do if I have been refunded the incorrect amount?

  • Can I return a Gift Voucher/Card?

  • Do you exchange returns?

  • Do you offer a collection service?

Tab 4

Shopping:

  • What payment methods can I use?

  • I’m having problems making an order?

  • Do you offer Student Discount?

  • Can I change/cancel my order?

  • Can I Use My Gift Card Online?

  • Why is my promotional code not working?

Tab 5

My Account:

  • How secure is my personal information?

  • Do I need to create an account to place my order?

  • Why am I having problems signing into my account?

  • How do I subscribe/unsubscribe to your newsletters?

  • How do I change my address and personal details?

Tab 6

Other:

  • How do I contact Coast?

  • What is your privacy policy?

  • How do I make a formal complaint?

  • Where can I find information on Coast Careers?

  • Has Coast gone into administration?

  • Can I still return my purchase?

Tab 7

Administration Queries:

  • I am a reporter and I was wondering if the company has any statements they can share with us?

  • If I received a faulty item, will it still be replaced?

  • I have returned my order and am waiting for a refund, will I still receive my refund?

  • I placed my order just before I heard the news about Coast going into administration. Will my order still be fulfilled?

  • Will orders be sent / safe now that you're in administration?

  • I expected to see a message on your Facebook page regarding the sale of KM and Coast to Boohoo. Can you clarify what this means for us customers please?

  • I have goods that I was planning to return, will I still receive a refund?

Robert James Harding and Richard Michael Hawes of Deloitte LLP were appointed as Joint Administrators of Karen Millen Fashions Limited, Karen Millen Retail Limited, Karen Millen Holdings Limited, Karen Millen Group Limited and Karen Millen 1 Holdco Limited (together “the Companies”) on 6 August 2019. The affairs, business and property of the Companies are managed by the Joint Administrators. The Joint Administrators act as agents of the Companies and contract without personal liability. The Joint Administrators are authorised by the Institute of Chartered Accountants in England and Wales. All licensed Insolvency Practitioners of Deloitte LLP are licensed in the UK.