SECURITY & PRIVACY
Coast Fashions Limited ("we","our","us","Coast") are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting www.coast-stores.com ("Website") you are accepting and consenting to the practices described in this privacy statement.
We believe shopping on the Website is as secure as shopping in store. In addition we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.
We are a subsidiary of Aurora Fashions Group Limited (company number: 07410878) ("Aurora") and we take your privacy very seriously.
We work hard to make sure that we only use your information in the ways that you want us to. This privacy statement explains what information we collect on the Website, how and when it is collected, what we use it for now, how it is stored and how we will use it in the future.
If you have any questions about the way in which your information is being collected, stored or used which are not answered by this privacy statement please contact us at firstname.lastname@example.org.
For the purposes of the Data Protection Act 1998 (as amended) (the "Act"), the data controller is Coast Fashions Limited of The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT.
No Junk Mail
We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail. We will only send you marketing messages if you choose to receive them from us or third parties we work with and think you may be interested in hearing from. If you choose to receive our mailings or our partner’s mailings, we will only send you details about items and promotions which we think will be of interest to you.
If you decide that you no longer want to receive emails from the Website, you can unsubscribe by clicking the 'manage subscriptions' link at the bottom of your latest email newsletter. We will never sell your details to an unconnected third party for marketing purposes.
Disclosure of your information
We may share your personal information with any member of the Aurora group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Google and our affiliate networks in order to track data to monitor our users behaviour on the Website which allows us to attribute sales to external advertisers within affiliated networks and to determine related products that are displayed on the Website.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 women aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Analytics and search engine providers that assist us in the improvement and optimisation of our Website.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Coast or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Where we store your personal data
All information you provide to us is stored on our secure servers. When you shop at our website we use a 128-bit SSL encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
What information do we collect and how will we use it?
We collect information about you at several interaction points:
- Registering for a newsletter - When you register to receive an email newsletter from Coast you can also choose to share more personally identifiable information with us, for example your name, gender, postcode, country and birthday. This information is stored in our CRM and our email service provider and is used to make sure we send you emails that are relevant to you.
- Creating an account - You can choose to create an account with Coast. To do this you need to provide us with your name, email address, password and telephone number. We will keep this data for as long as you are registered with us, so that we can use it to identify you by your account and enable you to place an order to purchase products. This data is stored in our Website platform and our CRM.
- Making a purchase (adding to bag, checking out and completing a purchase)
When you make a purchase we will collect data from you at a number of stages:
- Click ‘add to bag’ – the data relating to item, size, colour will be collected so we can show the item in your bag for the duration of your visit to our Website. This is non-personally identifiable information;
- Log in (see above);
- Delivery information – this will be used to deliver your order to you, should you complete your order;
- Payment information (eg credit card details) – this will be collected so we can take the required payment, should you complete your order.
When you complete your order we will record the full details of the completed order in our Website platform for as long as you are registered with us, so we can fulfil your order, add it to your order history so we can deal with any enquiries you may have or process any returns, and include it within the financial records of our business transactions.
If you have clicked on a link from an affiliate site to visit the Coast site and subsequently made a purchase, this data is collected and shared with our affiliate networks who use it to measure how many sales are attributed to our advertising on their publisher websites.
- Contacting Customer Care
If you contact our customer care department (using the help form, by email or on live chat) we will record the contact and collect all applicable information relating to the contact. We will keep and use this information to help us categorise your contact, respond to it and resolve any issue. We will keep this information for as long as you are registered with us so that we have a history of our communications with you, to help us deal with any further contacts appropriately. This information is stored in our CRM.
- Creating a rating and/or review
When you review a product on the Coast site, you will be asked to provide some personal information - location, email, age, place of purchase. This information is stored by our ratings & reviews partner. Our ratings & reviews partner uses this information to assist with the creation of an account, to detect inauthentic content, to allow you to review and rate products on their network.
- Using Coast social media channels
We do not currently record data about your activities on our social media channels, or ‘like’ buttons or shares on the Website.
Any information about you that you need to provide when you use a particular social media channel or applications will be explained in the terms and conditions for the relevant social channel.
- Clicking on Coast banners, hyperlinks or plugins
If you view or click on emails we have sent you, or on banners or hyperlinks we have placed on other websites, the fact that you have done so, and the address of the site you were on when you did so will be recorded. This is non-personally identifiable information, which we will use it to track how successful our campaigns are. Data about email behaviour is stored by our email service provider. Data about banners and hyperlinks on other websites will be stored by our affiliate network partners.
What you can expect from us?
We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.
We will never sell your information without your consent.
Other people who might use your information
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.
We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.
We may disclose your personal information to third parties:
If the substantial assets of Coast and/or Aurora are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Updating your personal details
We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by clicking here to log in and update your details.
You are entitled under the Act to ask for a copy of the information we hold about you (for which we may charge a small administration fee).
A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again.
Cookies are stored in order for us to continually improve our website and provide a better on-line shopping experience for you. They are mainly used for marketing purposes.
- keep track of the items stored in your shopping basket and take you through the checkout process;
- recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log on each time);
- obtain information about your preferences, online movements and use of the internet;
- carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests
- target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests, and
- make your online experience more efficient and enjoyable.
We work with third-party suppliers with whom we sometimes share your information so that we can personalise marketing messages to existing and new customers. These third-parties may also set cookies on our Website, for example Google, Facebook, Instagram and any other third- party suppliers. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information please go to the Website for the relevant third party.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email firstname.lastname@example.org